I have no idea who own this company. From googling, it seems to be link to UPS.
But I was told by the tracking that the local carrier WMG is in charge of delivery. I recieved an text on Wednesday. It is from another company by the name of iCommerce. So I guess the actual delivery is done by iCommerce. I am not sure if iCommerce is related to WMG or UPS. It could be related to WMG since they are both local company.
I don’t know what happened as I-parcel used to be deliver by SingPost if I didn’t remember wrongly. I know many people have negative experiences SingPost’s delivery. But I seldom have problem with them. The thing that I like about SingPost’s delivery is that you can easily collect the parcel from the Post Office. Furthermore, the locker collection that they have set up makes things even more convenience.
So I received an sms told me that I am expecting my parcel to be delivered on Wednesday. But when I reach home, there wasn’t any parcel?! And there wasn’t any note. My parents wasn’t working on that day so they were in the house most of the times.
After calling the CS up the next day, she could only inform me that it is back at their warehouse due to fail delivery. She couldn’t give an explanation why it was failed and she told me she could only arrange it for delivery tomorrow. WHAT?
Why was the parcel back on their warehouse and not on delivery? It is upsetting how irresponsible this company is! I understand these couriers have a lot of parcels to be delivered. I totally understand that they are overloaded sometimes and cannot make the delivery within the day. But shouldn’t my undelivered parcel be their priority and they SHOULD attempt the delivery again the next day? If I don’t call, does it mean the parcel is going to stay in the warehouse until next week?
And that was not the end. So since they choose not to deliver on the day that there are people at home. I requested them to deliver in the evening. Their delivery man called me and asked if he can make the delivery now. I told him that I need to call my house. I couldn’t hear him properly but he did mentioned that I wouldn’t be comfortable leaving the parcel at ____ right (unfortunately I couldn’t hear that word well). For a couple of years, many local couriers likes to leave parcels at shoe cabinets, electricity box etc. Naturally many people who unhappy about it as most people stay at flats/apartments so anyone have the access to these places as they are public. The company that started all these stopped their courier from practising these. So, I am really surprise if he wanted to suggest that.
Fortunately, the parcel is from Amazon! One thing I learnt about my experiences with Amazon is that they do listen to customers. The last time I complained about another courier and they actually did made an improvement. So yeah, I am going to send in an feedback.