As part of my job, I get to hear some foreigner employees complained about the difficulties in getting an bank account.
I never thought that it would be equally difficult for an citizen!
Recently I thought of opening an new bank account for no particular reason at all! I always put all my money in the same bank but I think I shouldn’t do that anymore..
Anyway I decided to open up OCBC 360 account because I saw many people using it!
I went online and fill up an application. Shortly, I have received an acknowledgement email.
So I send in the document as per request.
After 1 weeks plus, I still didn’t hear anything so I called the CS.
CS 1 – told me that there is no record of my application. Then why is there an acknowledgement email? Told me to re-apply online. If the same issue happens, they will check with their IT. Why can’t you check with your IT because uhh obviously there is an problem.
Being an demanding customer (at the right situation), I wrote an complaint online!
CS 2 – tried to explain the situation and asked me go down to their branch to apply because I’m not an existing customer.
So obviously I didn’t want to do that because
1) I applied online for convenience sake. I do not want to go to the branch and waste my time.
2) he is basically like telling me you are not our customer so..
3) I have filled up my application online. Why is it so difficult to retrieve it?
So I told him never mind I will find another bank to set up my account with.
Today I received this letter in the mail. Obviously the person who processed it didn’t know what is going on. All my bills are electronic hello?! How would I be able to submit original when I didn’t even get the original? Hello?!
And again OCBC showed me again they do not care about potential customer cos I’m being asked me to re-apply again which I will not waste my time on!! Goodbye! I have applied for an UOB account!!!