I will do a proper review over the weekend. But firstly, there is something I need to post!
I was very excited to learn that my LL Bean totes have arrived at my shipping agent. So I decided to make a trip to their warehouse (which is near my workplace) to pick up my purchases!
When I reached home, the first thing I did was to rip open the package.
I was bit surprise to see this BIG tote:
I was almost certain that I placed order for an medium tote. So I log on to my account to check. But…
Argh, I ordered my custom tote in the wrong size! 😦
This is a large size which is very large!
It is too big cos I am petite. I might have problem carrying it if its filled with stuffs!
I am so annoyed at myself for not picking up on that mistake!
Now this bag can only be used to store things at home. But I had it monogrammed with the word – minimalist. So its a perfect to remind myself on my life goal!
My other tote in the perfect size – Medium:
I am so tempted to get the correct size. I have it in my cart. But there is no discount 😦
I probably should wait for a discount coupon.
Anyway the tote wasn’t really what I am expecting. It was really hard… Harder than any of the canvas/cotton tote that I am used to! Which is good cos it mean it will be lasting! But it would hard for me to tote it around.I just realise the custom tote is not hard… its just nice! But the second one (the standard ones) is very hard for some reason.
maybe I should wait for the Land Ends’ one to arrive to compare to see which one I like more before ordering the right one again.
In meantime, I am telling myself every 5 min – “DO NOT BUY!”
So this morning, I was thinking… hey this is LL Bean – the company with superb customer service and wonderful return policy. So I decided to shamelessly asked for a discount code. I STILL want to get a new tote but I am too cheap to pay for the original price. 😛 So I contacted them using the email function on their website and explained my concern – “The bag that was in the right size is too hard for my liking and the one that I really like is in large and I cannot bring it out” which is very true. I also explained that I couldn’t return as shipping back to them would be costly! I received an reply within a couple of hours. And wow, just wow! They not only agree to give me a discount code. But they also provided me with the other option – sending back to them from here and they will cover the shipping cost. They will also exchange for free. But I decided to go ahead with the discount coupon option as shipping back to them would be a hassle. I also do not want them to refund me anything as this is no fault of theirs. So I decided to give them more business by ordering another new bag 🙂